Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal data when you use our website https://www.planers.nl (the “Service”).

We process your personal data in accordance with the General Data Protection Regulation (GDPR) and applicable Dutch privacy laws.

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Data Controller

The controller responsible for processing your personal data is:

planers s.r.o.

Lipová 2065, 253 01 Hostivice, Czech Republic

Email: contact@planers.nl

For the purposes of Dutch and EU law, we are the data controller of your personal data.

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Legal Bases for Processing

We only process your personal data where we have a legal basis under GDPR (Art. 6), which may include:

• Performance of a contract (providing our services, scheduling a meeting, or responding to your inquiry).
• Consent (for non-essential cookies and tracking technologies such as Plausible, Microsoft Clarity, and Google Tag).
• Legitimate interests (improving our services, preventing fraud, ensuring security).
• Legal obligation (where we must retain data under EU/Dutch law).

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Personal Data We Collect

When using our Service, we may collect:

• Contact details: email address, first and last name.
• Scheduling information: data you provide when booking a meeting via Calendly (date, time, contact details).
• Usage data: IP address, browser type, device info, and interactions with our Service.
• Cookies and tracking data: via Plausible, Microsoft Clarity, Google Tag, and similar tools (only with your prior consent for non-essential tracking).

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Cookies and Tracking

We use cookies and similar technologies. Essential cookies are required to operate the Service. Non-essential cookies are only placed with your consent.

• Plausible Analytics: Provides privacy-friendly, cookieless web analytics. Plausible does not collect any personally identifiable information (PII) and does not use cookies. All data is aggregated and anonymized. IP addresses are not stored. Plausible is GDPR-compliant and hosted in the EU. More details: Plausible Data Policy

• Microsoft Clarity: Helps us understand how users interact with our website through session replays and heatmaps. Microsoft Clarity anonymizes IP addresses and does not collect login credentials, payment information, or any content you type into forms. Data may be transferred to and processed in the United States under appropriate safeguards (Standard Contractual Clauses). More details: Microsoft Clarity Privacy Disclosure

• Google Tag (gtag.js): We use Google Tag Manager and Google Tag to manage tracking tags and measure conversions. Google Tag may collect information such as your IP address, browser type, device information, pages visited, and interactions with our website. This data may be transferred to Google servers (including in the United States) and is processed in accordance with Google’s Privacy Policy. Google Tag may use cookies for measuring ad conversions and site analytics. More details: Google Privacy Policy

• Calendly: When booking a meeting, your inputted data is shared with Calendly (US-based, using Standard Contractual Clauses for EU data transfers).

You can withdraw your consent at any time through our cookie banner or your browser settings.

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How We Use Your Personal Data

We may process your data to:

• Provide and maintain the Service.
• Allow you to schedule meetings via Calendly.
• Monitor and analyze website usage and user behavior (with Plausible, Microsoft Clarity, and Google Tag, only with your consent for non-essential tracking).
• Measure advertising effectiveness and conversions (with Google Tag, only with your consent).
• Communicate with you regarding our services.
• Comply with legal obligations.

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Retention of Data

We only keep your personal data as long as necessary for the purposes for which it was collected:

• Contact/scheduling data: retained for up to 2 years after your last interaction with us.
• Analytics data: Plausible retains aggregated, anonymized data indefinitely (no PII). Microsoft Clarity retains session data for up to 90 days. Google Tag data retention depends on specific configuration and Google service policies.
• Legal obligations: some data may be retained longer if required by law.

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Your Rights under GDPR

You have the following rights:

• Access – request a copy of the data we hold about you.
• Rectification – request correction of inaccurate or incomplete data.
• Erasure – request deletion of your data (“right to be forgotten”).
• Restriction – request that we limit processing of your data.
• Objection – object to processing based on legitimate interest or direct marketing.
• Portability – request transfer of your data to another provider.
• Withdraw consent – where processing is based on consent (e.g., Plausible, Microsoft Clarity, Google Tag), you can withdraw at any time.

To exercise these rights, contact us at: contact@planers.nl.

You also have the right to lodge a complaint with the Autoriteit Persoonsgegevens (Dutch Data Protection Authority).

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International Data Transfers

We may transfer your personal data outside the European Economic Area (EEA) when using third-party services (e.g., Calendly, Microsoft Clarity, Google Tag).

Where this happens, we ensure adequate safeguards (such as EU Standard Contractual Clauses and supplementary measures) to protect your data. Plausible Analytics is hosted entirely within the EU and does not transfer data outside the EEA.

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Security

No method of transmission over the internet is 100% secure but we use technical and organizational measures to protect your personal data and mitigate any risks to the greatest extent possible.